returns & exchanges

 

We provide a 14 day return guarantee. If for any reason you are dissatisfied with our product you can return it if it is unused and unworn within 14 days of the date you received it. You may return for exchange or full refund of product price. ‘Unworn’ and ‘unused’ means the product must not be scuffed, stretched, stained or damaged in any way – it must be in the condition that you received. The refund will be only made to the card used for original purchase. Please allow for up to 7 days for refund payment processing once the product has been received by us.

Please note that original postage fee will not be reimbursed, and any return costs are not borne by us. Postage and any Customs fees will be the customer's responsibility and will be reimbursed by us only in the case of damaged or faulty goods, or a result of our error. With this, we will not take responsibility for returned items lost in transit. We advise that you use a carrier that can provide you with a tracking number.



For returns and any further questions please contact: cody@wallydugco.com